Print, fulfilment, and international mailing solutions for businesses 01933 675 000

Response Handling

Telephone Response


  • Dedicated campaign based response handling
  • Setup and maintenance of customer hotlines and carelines
  • Ongoing or campaign specific Call Centre overflow when your system cannot cope with response


  • Direct sales for your campaign
  • Database handling and management - updated and cleaning of existing data & capture of new/prospects
  • Lead generation and qualification, as a support service to your sales team


  • Data capture and analysis
  • Mystery shopper activity: either for competitive analysis, industry survey or customer feedback
  • Customer satisfaction surveys


  • Store location service
  • Developed in-house for two High St. retailers
  • Customers calling the 0800 helpline are provided with the exact location of their nearest store, just by quoting their postcode
Telephone Response

Mailing Response

Our response handling procedures allow us to receive, scan, capture, bank and acknowledge responses to your campaigns.

From charity donations and sponsorships, to mail order forms and insurance claims documents.

Services include:

  • Mail Opening
  • Document Scanning and Indexing
  • Payment Processing
  • Raffles and Prize Draws
  • Sponsorship Payments
  • Membership Applications